Thousands of customers are being penalised by their utility providers for wanting bills sent through the post.
Telecoms watchdog Ofcom says firms are allowed to bill customers a 'reasonable fee' to cover the extra cost of posting statements.
Many say it is impossible for them to switch to online billing as they do not own a computer and cannot afford to get one.
Valerie Born, 81, a widow from Dawlish, Devon, has also complained to BT about the charges.
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