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27 Feb 2019 19:23

Thousands of customers are being penalised by their utility providers for wanting bills sent through the post.

Telecoms watchdog Ofcom says firms are allowed to bill customers a 'reasonable fee' to cover the extra cost of posting statements.

Many say it is impossible for them to switch to online billing as they do not own a computer and cannot afford to get one.

Valerie Born, 81, a widow from Dawlish, Devon, has also complained to BT about the charges.


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