General Discussion

I paid Royal Mail £7.50 for recorded delivery which never arrived. I phoned Royal Mail Customer Services (after waiting the 20 days) and they won't even refund my £7.50, let alone my £45 parcel which is now lost.

What does recorded delivery mean?

Do not use Royal Mail.

Yes was caught out by this years ago.  Track and trace means it proves it got there, nothing else (usually for OU assignments and that's about it).  Same really with recorded delivery.  If it gets lost you can't track it.  You need to use tracked delivery for it to be any good and check the compensation t&cs before you send.

@Paul. if used next day delivery then it would of been a bit more expensive but it would have had to get to destination by 1pm the next day.

 If It got there later you would be entitled to your postage back. Track an trace would be a great help then. Hope this helps.   

Have you reported it to Their Investigation Department? There may be a particular problem at that depot. Worth a go.

Have you sent in a Lost, Damaged, Claim Form if not the Form is available from any Post Office.

I recently had something happen along the same lines a item sold on Ebay the buyer saying he had not recieved it but the courier adamant they had.  In the end it was a scam order something say you didn't recieve it get a refund re list the item. 

@leatash - someone in my family was also on the receiving end of a similar attempted scam. thing is though she kept a thorough record of where & when the parcel was sent delivered/signed for etc and then argued her case. she won. the person on the other end kept chopping and changing their story re the 'non delivered'item which sort of made the whole thing distinctly fishy from the very start. 

Online sellers beware! I don't sell things via e-bay myself but I understand they have a kind of Appeals system when parcels are 'lost'.

Anyone know anymore about this? Might be useful info to have.