Dawlish Discussion

Apparantly since 11th May Orange have confirmed that there has been a mast down in Dawlish Warren causing no end of grief to people on this network in the local area. There is no confirmed date for completion of this repair. I am fed up of not being able to make or receive calls, or if I am in a call get cut off mid flow.

Would this coincide with the Sainsburys development?

I would advise anyone on orange experincing similar difficulties to contact them, complain and get compensation for any inconvenience due to your lack of service.

I wish i had known this before i spent half an hour on the landline phone to Orange who didn't mention it. All they could think of was to issue a replacement sim card which obviously made no difference as i still couldn't dial anyone or retrieve voicemails.

Eventually i found that changing to the T-Mobile operator network solved the problem.

On investigating online i discovered that Orange and T-Mobile have merged allowing you to switch network operators. They never gave this as an option to try either !

Hope this helps you.

Orange and T-mobile combined their networks quite some time ago, I often find my phone switching between T-mobile then Orange in exactly the same spot some days.
If you set network selection on auto then your phone will switch between them automatically depending on signal strength.

Here is a simple solution to the orange network outage....

Change networks...SIMPLES

me and my partner had that problem since april, we both spoke to customer services and they said that that 6 of the 10 masts were down in this area , they said they would give me 20 % off my bills untill it was fixed and said to my partner they would give 10 pounds off her monthly bill untill it was fixed, they gave me an extra 10 pound off when they said it was going to be fixed on a certain day when it wasnt, i think they are all up and running now though and soon they are producing a 4g network, but i suggest you ring up and try to be compensated :)

Memoryman - I am so glad that you have received compensation for your inconvenience in inconsistant service provided by orange over the last few months. I have been in regular contact with customer services about the problem and was told to contact them once the issue had been resolved. However, I have recently received a letter from their correspondance team to thank me for contacting them about the issue but in a nutshell - they cannot be held responsible for a faulty service and I have used more minutes than normal which they say meant I had used the service to a 'satisfactory level'. What the lady who wrote me the letter wouldnt know is that my partner had recently lost her job and was using the phone more to ring around places for applications etc and when calls were disconnected due to the faulty service you had to ring up and start the conversations again and because texts were impossible at times you had to make a phone call instead.

I am hugely disappointed by this response from orange and will be looking at going further with this so I can termionate my contracts with orange early and move to a company who will put there hand up and take responsibility for a poorer service!