Beyond Dawlish

Telehealth has become a trusted way to access healthcare in Australia — whether you need a quick consultation, a GP medical certificate, or a repeat online Rx prescription. But before you book that doctor appointment online, it's important to know what to expect and how to make the most of your virtual visit. Asking the right questions can help you find a qualified online GP and avoid unnecessary delays or confusion.

Here are the top questions to ask before booking a telehealth appointment:

1. Is the Doctor Registered in Australia?

Always ensure that the doctor you're speaking to is licensed and registered to practise in Australia. A qualified GP online should be able to provide a valid Australian doctors certificate or write an eScript when appropriate.

2. Can I Get a Medical Certificate Online?

Not all telehealth platforms issue medical certificates. If you're unwell and need time off work or school, confirm in advance whether they provide a telehealth medical certificate, GP medical certificate, or a doctors note.

3. How Do I Get a Sick Certificate Online?

If you’re wondering how to get a sick certificate online, ask whether the doctor can assess your condition virtually and issue a certificate that’s legally accepted by employers and schools in Australia.

4. What Types of Conditions Can Be Treated via Telehealth?

Telehealth is ideal for many non-emergency conditions such as cold and flu, skin issues, anxiety, UTIs, or minor infections. For serious or life-threatening conditions, a home doctor or 24 hour doctor service may be more appropriate.

5. Can I Request an Online Prescription (eScript)?

If you need medication, ask if your online GP can issue an online Rx prescription that’s sent straight to your phone or email. This is particularly useful for chronic condition management or repeat prescriptions.

6. Is After-Hours Care Available?

Need help at night or on the weekend? Ask if the service offers after hours GP access or has a 24 hour doctor hotline. This is vital for managing sudden symptoms when regular clinics are closed.

7. How Does Payment Work?

Some telehealth providers offer bulk billing, while others charge a flat consultation fee. Clarify costs upfront, especially if you need a GP access service or additional documentation like a doctors note.

8. Can I Chat with the GP Before Booking?

Some services offer a GP online chat or message system, letting you ask quick pre-consult questions or clarify if your issue is suitable for telehealth. This can save time and help you prepare for the consultation.

9. Is the Platform Secure and Private?

Your health data should be protected. Choose a provider that ensures secure video calls, encrypted messaging, and privacy compliance with Australian healthcare regulations.

10. What Happens After the Appointment?

Ask if you’ll receive a summary, test referrals, or follow-up options. If needed, a dial a doctor service may also refer you to a specialist or local home doctor for further care.

Final Thoughts

Choosing the right telehealth service starts with asking the right questions. Whether you're seeking a GP access point, an Australian doctors certificate, or just a convenient doctor appointment from home, Hola Health makes it easy to connect with qualified professionals.

From late-night advice to quick online GP consultations, you can even get help with how to get a sick certificate online or arrange a telehealth medical certificate within minutes. Need care after hours? Try a 24 hour doctor or after hours GP service — healthcare is just a call or click away.