Japan Airlines (JAL), one of Asia’s most reputable carriers, continues to offer exceptional service standards across its global offices. The Japan Airlines Taipei Office is a prime example of JAL’s commitment to excellence, providing an essential gateway for travelers in Taiwan. This strategically located office caters to both local and international travelers, offering comprehensive airline support services with a customer-first approach. Whether you're planning a short trip to Tokyo or a long-haul flight to New York, the Japan Airlines Office in Taipei is your one-stop solution for a smooth travel experience.

Convenient Location in the Heart of Taipei

Positioned in a prime business district, the JapanTaipei office is easy to access for residents, business travelers, and tourists alike. Located at 11F., No.138, Section 3, Minsheng East Road, Songshan District, Taipei City 105, Taiwan, the office is surrounded by commercial centers, consulates, and transportation links, making it incredibly convenient for walk-ins and scheduled appointments.

The office’s central location ensures that travelers can reach it within minutes from major MRT stations and bus stops. Whether you’re dropping in to inquire about ticketing or need urgent travel assistance, the Japan Airlines Office in Taipei ensures accessibility and timely service.

A Wide Range of Customer-Centric Services

What sets the Japan Taipei office apart is the depth of services it offers. The office is fully staffed with trained professionals who provide personalized assistance to all types of travelers. Here are the key services available:

1. Flight Reservations and Modifications

Travel planning begins with reliable bookings, and the Japan Airlines Office in Taipei simplifies this process with expert support. Passengers can make flight reservations, check seat availability, inquire about route options, and adjust travel dates—all under one roof. Whether it’s a one-way ticket or a complex multi-city itinerary, the office staff ensures accuracy and convenience.

2. Ticket Reissues and Refunds

Unexpected changes happen, and the office is well-equipped to manage them. If you need to rebook a canceled flight or request a refund due to changes in travel plans, the Japan Taipei office handles all necessary procedures quickly and in accordance with JAL’s global policies.

3. Baggage and Lost Item Services

Baggage-related concerns are a common traveler issue. The Japan Airlines Office in Taipei offers support for delayed, lost, or damaged luggage. You can also inquire about special baggage rules, extra allowance charges, and sports or musical equipment transport. The office coordinates with airport ground services to ensure your belongings are tracked and recovered efficiently.

4. JAL Mileage Bank (JMB) Assistance

Loyalty program members can manage their accounts directly through the Taipei office. Whether you want to redeem miles, check your points balance, or upgrade your membership status, the Japan Taipei office provides full support for all JMB-related transactions.

5. Special Travel Assistance

Japan Airlines is known for inclusive travel. The Taipei office accommodates travelers with specific needs, including senior passengers, travelers with disabilities, or those needing medical support. You can request wheelchair assistance, medical clearance, or dietary accommodations for your flights, all coordinated seamlessly through the office.

Professional Multilingual Staff

A key asset of the Japan Airlines Office in Taipei is its professional, multilingual staff. Proficient in Mandarin, Japanese, and English, the team ensures clear and effective communication for a diverse customer base. This multilingual capability makes it easier for both Taiwanese travelers and international visitors to receive accurate information and tailored service.

Whether you’re a Taiwanese business traveler, a Japanese expat, or a tourist visiting Taipei, the courteous staff at the Japan Taipei office makes every interaction comfortable and productive.

Japan Airlines Operations at Taipei Airports

The Japan Airlines Office in Taipei also supports all JAL flight operations at Taipei’s key airports: Taiwan Taoyuan International Airport (TPE) and Taipei Songshan Airport (TSA). Depending on the route and type of service, travelers may board from either airport, and the Taipei office ensures you are well informed about terminal locations, check-in times, and airport facilities.

Taoyuan International Airport (TPE)

As the primary hub for international travel in Taiwan, TPE serves many of Japan Airlines’ international routes. The JAL counter is located in Terminal 1, offering efficient check-in and baggage drop services. The Japan Taipei office can assist in reserving lounges, checking in online, or updating you on any schedule changes for TPE departures.

Songshan Airport (TSA)

For regional flights, including those to Tokyo Haneda and Osaka Kansai, TSA offers a convenient city-center departure point. The Taipei office provides full flight information, check-in assistance, and baggage support for passengers departing from TSA.

Lounges and Premium Services

Eligible passengers—such as Business Class travelers, JMB elite members, and oneworld Sapphire and Emerald members—can enjoy premium lounges at Taipei’s airports. The Japan Taipei office helps travelers confirm eligibility, book lounge access, and receive information about lounge amenities, which include high-speed Wi-Fi, business facilities, hot meals, and beverage services.

Corporate and Group Travel Solutions

The Japan Airlines Office in Taipei is also a go-to destination for corporate travel planners and travel agencies. The team offers customized group booking services, corporate rate negotiations, and bulk ticketing support. Whether it's a business delegation or a school excursion, the office ensures smooth and coordinated travel for all members of the group.

Additionally, companies can discuss long-term travel partnerships with Japan Airlines via the Taipei office, unlocking potential discounts, priority services, and other benefits.

Travel Documentation and Visa Information

Although the Japan Airlines Taipei office does not issue visas, it provides helpful guidance on travel documentation. Travelers can receive updated information on visa requirements for Japan and other destinations served by JAL. The office collaborates with embassies and consulates to ensure you have the proper documents before you fly.

Why Visit the Japan Airlines Taipei Office?

In an era dominated by online bookings, the human touch still makes a significant difference—especially in resolving travel complications or customizing complex itineraries. Here’s why the Japan Airlines Office in Taipei remains relevant and essential:

  • Personalized Service: Speak with real airline experts who understand your travel needs.

  • Trusted Support: Receive reliable information backed by JAL’s global service policies.

  • Time-Saving Assistance: Avoid the long wait times of customer service hotlines.

  • Document Clarity: Get help with required travel documents, visa tips, and transit procedures.

  • Multilingual Help: Easily communicate with staff in Mandarin, Japanese, or English.

A Commitment to Excellence in Air Travel

The Japan Airlines Office in Taipei reflects the airline’s broader mission: to deliver world-class service that combines safety, comfort, and convenience. This commitment is evident in every aspect of the Taipei office’s operations—from the professionalism of its staff to the efficiency of its services.

Japan Airlines has long been a preferred choice for travelers seeking reliability and hospitality, and the Japan Airlines Office in Taipei continues that tradition locally. Whether you’re traveling for leisure, business, or education, the support offered here enhances every part of your journey.