For travelers in China, the Eva Air Shanghai Office stands as a central hub for flight assistance, reservations, and customer service support. Strategically located in one of the most dynamic cities in the world, this office is a valuable resource for passengers flying to and from China.
Whether you're a frequent flyer, a first-time traveler, or a corporate client, the Eva Air Office in Shanghai offers tailored solutions to meet your travel needs. This guide explores everything you need to know about the Shanghai office—its location, services, and how it enhances the travel experience for both domestic and international customers.
Why Shanghai Matters for Eva Air
Shanghai is more than just a sprawling metropolis. As one of China’s most important financial centers and busiest transportation hubs, the city plays a crucial role in international business and tourism. With Pudong and Hongqiao airports managing millions of passengers annually, Shanghai is a key operational node for Eva Air in East Asia.
The Eva Shanghai Office is designed to serve a diverse demographic of travelers, offering multilingual support, efficient customer service, and a local point of contact for all things related to air travel. From ticket booking to flight rescheduling and special assistance, the office is equipped to manage every aspect of the passenger journey.
Location and Accessibility
Conveniently situated in Pudong New Area, the Eva Air Office in Shanghai is easily accessible by metro, taxi, and private transport. The office is located at:
Address:
10th Floor, No. 2, Lane 1199, Minsheng Road, Pudong New Area, Shanghai, China
This location places the office close to the city’s major business districts, making it ideal for both leisure and corporate travelers. The surrounding area includes banks, consulates, shopping centers, and hotels, offering convenience for visitors who may need to handle travel and business affairs in one visit.
Services Offered at Eva Air Shanghai Office
The Eva Air is more than just a place to buy tickets—it serves as a full-service customer care center for Eva Air passengers in the region. Some of the key services available at the office include:
1. Ticket Reservations and Rebooking
Booking your flight in person ensures that you receive personalized assistance. Whether you are flying to Taipei, Los Angeles, or any other Eva Air destination, the office staff can help you choose the best itinerary and fare options. Additionally, if your travel plans change, rebooking can be conveniently handled at the office without the need to navigate online systems.
2. Flight Information and Itinerary Management
Passengers can visit the Eva Air Office in Shanghai to confirm flight times, check seat availability, or make changes to their itinerary. This service is particularly valuable for travelers dealing with complex schedules or international connections.
3. Baggage Services
Issues such as lost baggage, damaged luggage, or excess baggage fees can be resolved through the Shanghai office. The team will liaise with the airport and headquarters to ensure that your baggage claims are processed efficiently.
4. Refund Processing and Payment Issues
If you have canceled a flight or encountered a payment issue, the office can assist in processing refunds or resolving billing discrepancies. Having a physical location adds an extra layer of reassurance for customers who prefer face-to-face service.
5. Infinity MileageLands Membership Assistance
Eva Air’s loyalty program, Infinity MileageLands, offers tiered rewards for frequent flyers. The Eva Shanghai Office can provide assistance with membership queries, point redemption, tier upgrades, and promotional benefits. Corporate travelers especially benefit from in-office consultations to maximize reward earnings.
6. Special Services and Accessibility Assistance
Passengers with special needs, including those traveling with infants, elderly passengers, or individuals with disabilities, can arrange tailored assistance at the Shanghai office. This includes requests for wheelchairs, special meals, or priority boarding.
Office Hours and Contact Information
To ensure availability and proper service planning, passengers should note the working hours of the Shanghai Office:
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Operating Hours: Monday to Sunday, 08:30 – 17:30
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Telephone: 86-21-3861-3999
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Email: sharrbr@evaair.com
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Official Website: evaair.com
The staff at the Shanghai office are fluent in Mandarin and English, ensuring seamless communication for both domestic and international customers.
Advantages of Visiting the Eva Air Office in Shanghai
There are several benefits to choosing in-person service at the Eva Air Office in Shanghai:
Personalized Assistance
Unlike online platforms, the office provides a more humanized service experience. Staff can walk you through travel options, help with documentation, and answer specific queries.
Reliable Support During Travel Interruptions
Weather disruptions, schedule changes, and unforeseen events can impact your travel plans. Visiting the office allows you to get real-time updates and alternatives from trained representatives.
Convenient Location for Business Travelers
For corporate clients or frequent flyers based in Shanghai, the office offers fast and efficient solutions for managing flight logistics without wasting time.
Access to Local Promotions
From time to time, Eva Air offers regional promotions and discounts that are only available through local offices. Checking in at the Eva Shanghai Office ensures you don’t miss out on these exclusive deals.
Commitment to Service Excellence
Eva Air is known globally for its emphasis on safety, service quality, and innovation. The airline consistently ranks among the top carriers for its premium cabin experience, inflight dining, and reliability. This same level of service excellence is extended through its ground operations, especially in critical markets like Shanghai.
At the Eva Shanghai Office, passengers can expect attentive support, a problem-solving approach, and a staff culture focused on making travel as smooth as possible. Every interaction reflects Eva Air’s core values of reliability, customer orientation, and continuous improvement.
A Gateway to the World
With direct flights connecting Shanghai to major international destinations including Taipei, Bangkok, Vancouver, and Los Angeles, Eva Air provides global connectivity for leisure and business travelers alike. The Shanghai office plays a pivotal role in coordinating this network, helping passengers navigate visa requirements, multi-stop itineraries, and custom travel needs.
For those connecting to Taiwan or using Shanghai as a transit point, the Eva Air Office in Shanghai serves as a valuable asset—ensuring that your journey begins and ends with confidence and comfort.
Final Thoughts
The Eva Air Office in Shanghai stands as a beacon of convenience and reliability for air travelers in China. More than just a physical location, it represents Eva Air’s dedication to customer service and its strategic presence in Asia’s leading travel hub.
Whether you're booking a flight, changing your itinerary, or seeking assistance with travel disruptions, the Eva Air Office in Shanghai is your go-to destination for trusted, efficient service. With a skilled team, accessible location, and comprehensive service offerings, this office ensures that your travel with Eva Air is always smooth, personalized, and stress-free.
So next time you're planning a trip that includes or passes through Shanghai, remember to take advantage of the outstanding support offered by the Shanghai Office—a true companion for modern air travel.
